Refund Policy
- Overview
This Refund Policy outlines the terms and conditions under which Big Wings (referred to as
“Company,” “We,” or “Us”) offers refunds for products or services purchased through our
platform, including our website, mobile application, or any other means (collectively referred to
as the “Services”). - Refund Eligibility
2.1 Refund eligibility is contingent upon the type of product or service purchased. Specific
refund conditions for each product or service may be outlined in the respective product or
service description.
2.2 Generally, refunds may be considered under the following circumstances:
Unauthorized or accidental transactions.
Dissatisfaction with the product or service, subject to specific conditions. - Refund Requests
3.1 To initiate a refund request, you must contact our customer support team within 5 days from
the date of purchase. You can reach our customer support at support@bigwingsai.com.
3.2 Please provide detailed information about the reason for your refund request, including any
supporting documentation or evidence. - Refund Process
4.1 Upon receiving your refund request, we will review the information provided and assess its
eligibility.
4.2 If the refund request is approved, we will process the refund using the same method of
payment used for the original transaction.
4.3 Refunds may take 2-3 business days to be reflected in your account, depending on your
financial institution. - Non-Refundable Items and Services
5.1 Certain products or services may be non-refundable. This information will be clearly
communicated at the time of purchase. - Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
support@bigwingsai.com - Changes to the Refund Policy
7.1Big Wings reserves the right to update or modify this Refund Policy at any time. Changes will
be effective immediately upon posting the updated policy on our website.
Effective Date: 1 Dec 2023
